At UNJHA PHARMACEUTICALS (P) LTD, we respect every individual’s right to privacy. Our relationship with you is our most valuable asset and is the very basis of our name and reputation.
What information do we collect?
We collect information about you at our Website, mobile app, exclusive brand outlets and at our customer service centers. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect about you, your spouse or children includes some or all the following:
- Name (including title);
- Address;
- Country;
- Phone number;
- Email address;
- Gender
- Date of birth
- Anniversary Date
- Your IP address
- Order details;
- Query
- I need help with (Subject)
- Comments
Why do we collect this information?
- Name (including title) We require your name to create user name/required to provide personalized experience while answering questions/required to generate order invoice and shipment details by us as well as our shipment partner.
- Address We require the address to generate order invoice and shipment details by us as well as our shipment partner including the Post code, City, and Country. These details will be printed on the shipment labels for facilitating the delivery process.
- Country We require the country you live in to answer you better and to analyze your health related query better.
- Phone Number We require the phone number to identify you as a member of the loyalty program, generate order invoice, and shipment details by us as well as our shipment partner to contact you regarding your purchase. If you subscribe, you may opt to receive offers, promotional SMS, Whatsapp and surveys.
- Email id Your email ID is required to answer your question, to contact you in case we need more details about your question, to revert with the solution to your query, or to receive communication on order related updates. If you subscribe, you may opt to receive offers, promotional messages, and surveys.
- Date of Birth We require your date of birth to offer discounts and special offers. It may be used for analytical purposes, to understand age and provide relevant offers.
- Anniversary Date We require your anniversary date to offer anniversary discounts and special offers.
- Gender We require gender details for analytical purposes to provide relevant offers.
- IP address We record IP address to show that the correct tax was applied to the sale, which we are required to do by law. This is required to store for security purposes for aiding us to track any individual in case of any misshaping in our website/system
- Order Details We require order details to create a record of your order, to fulfil the orders and analyzing our sale in each arena
- Query Please write a brief description of the health query you would like to ask our experts. Our experts will be unable to help you with the desired solution if this field is incomplete or blank.
- I need help with (Subject) If you have any queries, concerns or complaints, we require this information to direct questions to the right team to provide quick solutions.
- Comments If you have any additional comments you can enter further details to your query/question to help us better understand the situation.
When you use our website?
When you use our website to browse our products and services and view the information we make available, a number of cookies that we and third parties use to allow the website to function, enable us to collect useful information about visitors, and help facilitate a better user experience.
Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.
However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent.
Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.
However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent.
When you submit an enquiry via our website?
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
We do not use the information you provide to make any automated decisions that might affect you.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
We do not use the information you provide to make any automated decisions that might affect you.
When you submit a review about us?
When you submit a review about us, we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.
We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.
When you take part in our feedback survey?
When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.
We use this information to develop and improve our products and services and our customer relationships. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.
We use this information to develop and improve our products and services and our customer relationships. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.